Effective Date: 21/08/2025
Last Updated: 21/08/2025

Shipping & Delivery Policy of Kathait Gold: Fast, Reliable, and Secure Order Shipping

At Kathait Gold (a brand of Upfront Enterprise), we aim to deliver your products in a safe, reliable, and timely manner. This Shipping & Delivery Policy outlines our practices regarding order processing, shipping, and delivery timelines.

1. Serviceable Locations

We currently ship across India through trusted courier and logistics partners.
International shipping may be available on request (subject to courier availability and additional charges).

2. Order Processing Time

Orders are usually processed within 24–48 hours (excluding Sundays and public holidays).
In case of high demand or unforeseen delays, customers will be notified via email/SMS.

3. Estimated Delivery Time

Metro & Tier-1 Cities: 3–5 business days.
Tier-2 & Tier-3 Cities: 5–7 business days.
Remote/Rural Areas: 7–10 business days.
Delivery timelines may vary due to courier delays, natural calamities, strikes, or force majeure events.

4. Shipping Charges

Free Shipping on orders above [Insert Value] within India.
Standard shipping charges apply for orders below the minimum value, displayed at checkout.
International shipping charges will be calculated separately based on weight, destination, and courier service.

5. Tracking Orders

Once shipped, customers will receive a tracking ID and courier details via email/SMS.
Orders can be tracked on our website or the courier partner’s portal.

6. Failed Deliveries

If delivery fails due to incorrect address, unavailable recipient, or refusal to accept, the order may be returned to us.
Re-delivery can be arranged after confirming updated details, subject to additional shipping charges.

7. Damaged, Missing, or Wrong Items

If your package is damaged, tampered, or missing items, report it within 48 hours of delivery at info@kathaitgold.com with photos and details.
We will arrange for a replacement or refund as per our Return & Refund Policy.

8. Force Majeure

Kathait Gold shall not be held liable for delays caused by events beyond our control, including natural disasters, strikes, transport disruptions, government restrictions, or pandemics.

9. Contact Us

For shipping or delivery-related queries, contact:

Upfront Enterprise (Kathait Gold)

Office: 58, Jagriti Vihar, Ring Road, Nathanpur, Dehradun – 248014, Uttarakhand, India
Factory: Shri Krishna Vihar, Gujronwala, Ward No. 100, Nathuwawala, Dehradun – 248008, Uttarakhand, India
Email: info@kathaitgold.com |
Phone: +91 135 4511541