Terms & Conditions

1. Business & Brand Information

Upfront Enterprise operates the Kathait Gold™ and Hilvera™ brands, providing pure food and kitchen-essential staples to consumers and retailers through its official digital channels and registered manufacturing unit in Dehradun.

• Operating Entity: Upfront Enterprise (Sole Proprietorship)
• Founder & Proprietor: Balbir Singh Kathait
• Primary Brand: Kathait Gold™ (Premium cold-pressed oils, native flours, pure spices)
• Everyday Staples Brand: Hilvera™ (Chakki fresh whole wheat atta, daily essentials)
• FSSAI License Number: 12625005000533
• GSTIN: 05AKJPK8349P4ZB
• Manufacturing Unit: Ward No. 100, Gujronwali Road, Shree Krishna Vihar, Nathuawala, Dehradun, Uttarakhand – 248008
• Corporate Office: 58, Ring Road, Jagriti Vihar, Danda Dharampur, Upper Nathanpur, Dehradun, Uttarakhand – 248014

2. Products & Natural Variations

Kathait Gold™ and Hilvera™ manufacture and distribute 100% pure kitchen essentials, including Chakki Fresh Whole Wheat Atta, MP Sharbati flour, Garhwali Mandua (Ragi) atta, pure ground spices, and virgin cold-pressed mustard oils.

• Product availability is subject to seasonal raw material supply and may change without prior notice.
• Packaging artwork and net pack designs may evolve due to operational updates or regulatory guidelines.
• Customers must review ingredient declarations and allergen warnings on the physical package prior to consumption.

3. Orders & Order Acceptance

Placing an order through our websites or official sales channels constitutes an offer to purchase. An automated order confirmation indicates that your request has been logged; final contract execution occurs upon parcel dispatch from our facility.

• Customers are responsible for providing accurate recipient names, complete street addresses, pin codes, and active telephone numbers.
• We reserve the right to decline or cancel orders due to stock depletion, technical pricing errors, unserviceable pin codes, or suspected payment fraud.
• If a prepaid order is canceled by us, 100% of the funds are refunded immediately to the originating payment method.

4. Prices, Taxes & Promotional Offers

All product prices on our platforms are stated in Indian Rupees (₹ / INR) and are inclusive of applicable Goods and Services Tax (GST).

• Applicable shipping fees, if any, are calculated transparently and displayed before final checkout payment.
• Promotional discount coupons carry specific validity dates and cannot be combined with other offers unless explicitly stated.
• In the event of an obvious technical listing error where a product is priced incorrectly, we reserve the right to cancel the order and issue an immediate full refund.

5. Payments & Transaction Security

Digital payments are processed through RBI-authorized, PCI-DSS compliant third-party payment gateways supporting UPI, debit cards, credit cards, and net banking.

• Upfront Enterprise does not store complete debit/credit card numbers, CVV codes, UPI PINs, or net banking passwords on its servers.
• Customers should never disclose payment OTPs, card PINs, or UPI credentials to anyone claiming to represent Kathait Gold or Hilvera.

6. Shipping & Delivery

Order dispatch and delivery are governed by our official Shipping & Delivery Policy:

• Orders are verified, packed fresh, and handed to express couriers within 24 to 48 business hours from our Nathuawala, Dehradun facility.
• Deliveries in Dehradun take 24–48 hours; North India metros take 2–4 business days; pan-India delivery takes 4–7 business days.
• Customers must provide accurate delivery details. Re-routing charges or return shipping costs may apply for shipments returned due to incorrect pin codes or unreachable customer phones.

7. Returns, Refunds & Cancellations

Returns, replacements, and cancellations are processed strictly in accordance with our Return & Refund Policy:

Order Cancellation

Orders can be canceled free of charge before handover to courier partners (typically within 12 to 24 hours of placement). Once an order has been dispatched, cancellation in transit is not possible.

8. Damaged, Incorrect & Defective Products

If a shipment arrives punctured, leaking, crushed, or with a compromised tamper-evident seal, please notify our team within 48 hours of delivery:

• Share clear photographs or an unboxing video showing the outer carton, shipping label, and affected product.
• Contact our customer desk via WhatsApp at +91 93899 23509 or email info@kathaitgold.com.
• Upon verification, a free product replacement is dispatched within 24–48 hours, or a full refund is processed to your original payment method within 5–7 business days.

9. Food Safety & Consumer Health Disclaimer

All food products are manufactured under strict sanitary conditions in compliance with FSSAI regulations.

• Customers must inspect packaging condition upon arrival and adhere to storage guidelines printed on the label.
• Allergen Notice: Whole wheat flours naturally contain wheat gluten and are unsuitable for individuals with celiac disease.
• Product descriptions, traditional wellness references, and nutritional guides on our website are provided for educational purposes and do not constitute clinical or medical advice.

10. User Responsibilities & Acceptable Use

Users agree to use our website only for legitimate purchasing and informational purposes. You agree not to:

• Attempt unauthorized access to our web servers, customer accounts, or payment gateways.
• Introduce malicious code, automated web scrapers, or disruptive scripts.
• Engage in fraudulent transactions or coupon manipulation.
• Redistribute or republish website content without written authorization.

11. Customer Reviews & User Submissions

Customers submitting reviews, photographs, or feedback grant Upfront Enterprise a non-exclusive, royalty-free license to display such content for marketing and quality assurance. Submissions must not contain defamatory, unlawful, or offensive language.

12. Intellectual Property Rights

All brand trade dress, trademarks, logos, packaging artwork, website typography, imagery, and written guides associated with Kathait Gold™, Hilvera™, and Upfront Enterprise are the exclusive property of Upfront Enterprise.

Unauthorized reproduction, commercial re-use, or brand imitation is strictly prohibited under Indian intellectual property laws.

13. Third-Party Services & External Links

Our website may feature links to external logistics portals, payment providers, or regulatory bodies (such as FSSAI). Upfront Enterprise is not responsible for the independent operating terms, uptime, or privacy policies of third-party platforms.

14. Website Availability & Service Maintenance

While we strive for continuous website accessibility, uninterrupted service cannot be guaranteed due to scheduled server maintenance, software updates, or telecommunication interruptions beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by Indian law, Upfront Enterprise, its proprietor, and employees shall not be liable for indirect, incidental, or consequential damages resulting from courier transit delays, website downtime, or improper household storage of products.

Our maximum aggregate liability for any verified claim arising from a purchase shall not exceed the actual invoice amount paid by the customer for the product in question.

16. Privacy & Data Protection

Personal data collected during ordering and customer service is processed in accordance with the Digital Personal Data Protection Act, 2023 and our official Privacy Policy. We do not sell or trade your personal information to third-party data brokers.

17. Changes to These Terms

We reserve the right to update these Terms & Conditions periodically to reflect operational, commercial, or regulatory changes. The latest version will be published on this page with an updated revision date.

18. Governing Law & Legal Jurisdiction

These Terms & Conditions and all commercial transactions shall be governed by, interpreted, and enforced in accordance with the substantive laws of the Republic of India.

Any legal disputes, consumer complaints, or proceedings arising out of the use of our platforms or purchase of our products shall fall under the exclusive jurisdiction of the competent civil courts located in Dehradun, Uttarakhand, India.