Terms & Conditions

1. Business & Brand Information

Upfront Enterprise operates the Kathait Gold and Hilvera brands and provides food and kitchen-essential products to customers through its official online channels and other authorised sales channels.

• Business Name: Upfront Enterprise
• Primary Brand: Kathait Gold
• Food Brand: Hilvera
• Business Location: Dehradun, Uttarakhand, India
• FSSAI License: 12625005000533
• GSTIN: 05AKJPK8349P4ZB

These Terms & Conditions apply to our website, online purchases, product information, customer communications and related services, except where a separate written policy expressly applies.

2. Products & Product Information

Kathait Gold and Hilvera offer food and kitchen-essential products, which may include whole wheat atta, multigrain atta, mandua flour, spices, mustard oil, sesame oil and other products available from time to time.

We make reasonable efforts to present accurate product names, descriptions, ingredients, packaging information, images and other product details. Product photographs are provided for identification and presentation purposes, and packaging or artwork may change from time to time.

• Product availability may change without prior notice.
• Packaging, label design and product appearance may change due to production or regulatory requirements.
• Natural food products may show normal variations in colour, aroma, texture or consistency.
• Product information should always be read together with the applicable product label.
• Customers should check ingredient and allergen information before consuming a product.

3. Orders & Order Acceptance

Customers may place orders through our official website, authorised online channels or other sales channels made available by Upfront Enterprise.

• Customers are responsible for providing accurate name, delivery address, phone number and other required order information.
• An order request may be subject to product availability, payment confirmation and verification.
• We may cancel or decline an order where a product is unavailable, a payment cannot be verified, an obvious pricing or listing error occurs, or an order appears fraudulent or abusive.
• If an accepted order is cancelled by us, any eligible amount paid by the customer will be handled in accordance with the applicable refund process.
• Customers should retain their order confirmation, invoice and other purchase records.

4. Prices, Taxes & Promotional Offers

Product prices displayed on our website may change from time to time. Applicable taxes, delivery charges, discounts, coupons or promotional benefits will be presented according to the applicable order and sales channel.

• Promotional offers may have specific eligibility, validity and usage conditions.
• Unless expressly stated, promotional offers cannot be combined with other offers.
• We may restrict or cancel promotional benefits where misuse, fraud or manipulation is identified.
• Where an obvious pricing or product-listing error occurs, we may contact the customer and provide the applicable options permitted by law.

5. Payments & Transaction Security

Payments may be processed through UPI, cards, net banking, wallets, payment gateways or other supported payment methods made available during checkout.

• Payment processing may be performed by independent third-party payment service providers.
• We do not intentionally store customers’ complete debit-card or credit-card credentials on our website.
• Customers must provide accurate payment and billing information.
• Suspicious, fraudulent or unauthorised transactions may be investigated, declined or cancelled.
• Payment gateway processing times, bank processing times and refund settlement times may vary.

6. Shipping & Delivery

We aim to deliver orders to serviceable locations in India through available logistics and courier partners. Delivery availability, shipping charges and estimated delivery time may vary according to destination, product availability and courier operations.

• Estimated delivery dates are indicative and may change because of courier delays, weather, public holidays, operational disruptions or circumstances beyond our reasonable control.
• Customers should provide a complete and accurate delivery address and reachable contact number.
• Customers should make reasonable efforts to receive the shipment at the provided delivery address.
• Repeated failed delivery attempts caused by incorrect customer information or non-availability may result in additional delivery arrangements or order cancellation, subject to applicable policy and law.

For detailed shipping information, customers should refer to our applicable Shipping & Delivery Policy.

7. Returns, Refunds & Cancellations

Because our products are food items, returns may be restricted for food-safety and hygiene reasons. Where permitted by our policy and applicable law, eligible issues may include delivery of a damaged, defective or incorrect product.

Order Cancellation

Customers may request cancellation before dispatch. Once an order has been dispatched, cancellation may not be possible through the standard cancellation process.

Refunds

Where a refund is approved, the refund will normally be processed using the applicable original payment method or another permitted method. Actual crediting time may depend on the payment gateway, bank or other financial institution.

For complete information, please refer to our Returns & Refund Policy.

8. Damaged, Incorrect & Defective Products

If you receive a damaged, incorrect or apparently defective product, please contact us as soon as reasonably possible and preferably within 48 hours of delivery.

To help us investigate the issue, customers may be requested to provide:

• Order number or invoice details.
• Photographs of the product and packaging.
• Photographs showing visible damage, leakage or incorrect items.
• Batch or lot information printed on the product, where applicable.
• A brief description of the issue.

Claims are subject to verification. Where a claim is approved, the available remedy may include replacement, refund or another appropriate resolution, subject to the circumstances and applicable law.

9. Food Safety & Product Responsibility

Food products should be stored, handled and consumed according to the instructions, declarations and best-before information provided on the product packaging.

• Do not consume a product if its packaging appears seriously damaged, tampered with or otherwise unsafe.
• Check the product label for ingredients, allergens, storage instructions and applicable product information.
• Customers are responsible for considering their individual dietary requirements and known food allergies.
• Product information on our website is not medical advice and should not replace professional medical or dietary advice.

Our food business operations are conducted with reference to applicable food-safety and food-labelling requirements in India.

10. User Responsibilities

Customers and website users agree to use our website and services lawfully and responsibly.

• Provide accurate information when placing an order or contacting customer support.
• Do not use the website for fraudulent, unlawful or abusive purposes.
• Do not attempt to interfere with website security, functionality or availability.
• Do not reproduce, scrape, copy or commercially exploit website content without permission.
• Do not misuse promotional codes, discounts, referral benefits or other commercial offers.

11. Customer Reviews & User Content

Customers may have opportunities to submit reviews, ratings, photographs, comments or other content through supported website or third-party platforms.

By submitting content, the customer represents that the content is truthful to the best of their knowledge, does not unlawfully infringe another person’s rights, and does not contain unlawful, abusive, misleading or harmful material.

We may moderate, remove or decline to publish content that violates applicable policies or law. Customer reviews do not necessarily represent the views of Upfront Enterprise.

12. Intellectual Property

Unless otherwise stated, the original text, graphics, photographs, packaging artwork, product presentation, logos, brand elements and other original materials published by Upfront Enterprise are protected by applicable intellectual-property laws.

Kathait Gold and Hilvera are brand names used by Upfront Enterprise. Unauthorised copying, reproduction, modification, commercial exploitation or misuse of our original brand materials is prohibited, subject to applicable law.

Third-party trademarks, logos, payment-provider names and other third-party intellectual property remain the property of their respective owners.

13. Third-Party Services & External Links

Our website may use or link to third-party services such as payment gateways, courier and logistics providers, analytics services, marketplaces or other external platforms.

Third-party services may operate under their own terms, privacy policies and operating procedures. Customers should review the applicable third-party terms when using those services.

14. Website Availability

We aim to keep our website and online services available and functional, but uninterrupted availability cannot be guaranteed.

Website access may occasionally be affected by maintenance, upgrades, technical failures, hosting issues, cybersecurity incidents, internet outages or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Upfront Enterprise will not be responsible for losses arising solely from circumstances outside its reasonable control, including certain courier delays, internet interruptions, third-party service failures or events beyond reasonable operational control.

Nothing in these Terms is intended to exclude, restrict or reduce any consumer right, statutory protection, remedy or liability that cannot lawfully be excluded or restricted under applicable Indian law.

Customers should follow product labels, storage instructions and applicable safety information and should seek professional medical or dietary advice where appropriate.

16. Privacy & Data Protection

We collect and use personal information as necessary to operate our website, process orders, communicate with customers, provide customer support, prevent fraud and meet applicable legal or regulatory requirements.

For information about the categories of personal data we collect, purposes of processing, cookies, rights and other privacy matters, please read our Privacy Policy.

Our privacy practices are intended to comply with applicable Indian data-protection requirements to the extent applicable to our business and processing activities.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, website functionality, business practices or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date. Customers should review this page periodically for important changes.

18. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws applicable in India, subject to any mandatory consumer rights or statutory protections available under applicable law.

Subject to applicable law and the jurisdiction of consumer forums, commissions or other competent authorities, disputes arising in connection with these Terms or our services may be addressed before competent courts having jurisdiction in Dehradun, Uttarakhand.