1. General Information

• Kathait Gold & Hilvera are owned and operated by Upfront Enterprise, based in Dehradun, Uttarakhand, India.
• These Terms apply to website usage, product purchases, and related customer services.
• If you disagree with these Terms, please discontinue the use of our services immediately.

2. Products & Services

• We offer 100% natural, preservative-free kitchen essentials including Premium Flours (Whole Wheat Atta, Mandua Flour), Authentic Ground Spices (Turmeric, Red Chilli, Coriander), and Cold Pressed Oils (Black Mustard, Yellow Mustard, Sesame).
• Product images are for representation purposes only, and actual packaging may vary.
• Prices, packaging, and availability may change without prior notice.

3. Orders & Payments

• Orders are accepted through official websites and authorized marketplaces.
• Payments are processed through secure third-party payment gateways.
• Upfront Enterprise does not store sensitive banking or card information.
• Fraudulent or suspicious transactions may be cancelled without prior notice.

4. Shipping & Delivery

• We deliver across serviceable regions in India.
• Delivery timelines may vary depending on courier operations and the destination.
• Shipping policies may change during emergencies, weather disruptions, or operational limitations.

Please review our official Shipping & Delivery Policy for complete logistics details.

5. Returns, Refunds & Cancellations

• Food products are non-returnable unless delivered damaged, defective, or incorrect.
• Claims regarding damaged products must be reported within 48 hours of delivery.
• Approved refunds are processed after verification and internal quality review.
• Orders may only be cancelled before dispatch from our facility.

6. User Responsibilities

• Users must provide accurate shipping and contact information.
• Any misuse, fraud, abuse, or illegal activity on the website is strictly prohibited.
• Users are responsible for maintaining the confidentiality of their account credentials.

7. Intellectual Property

• All trademarks, brand names, product designs, packaging visuals, and website content belong exclusively to Upfront Enterprise.
• Unauthorized reproduction, resale, or copying is strictly prohibited.

8. Limitation of Liability

• Upfront Enterprise shall not be liable for indirect or consequential damages arising from product usage or service interruptions.
• Product information is provided for general informational purposes only and should not be interpreted as medical advice.
• Customers are responsible for checking ingredient suitability and allergy considerations before use.

9. Compliance with Laws

• Operations are conducted in accordance with applicable Indian laws and regulations.
• This includes compliance with FSSAI guidelines, Consumer Protection laws, and applicable taxation standards.
• Nothing in these Terms limits consumer rights available under applicable Indian law.

10. Third-Party Services

Our websites may contain links or integrations with external payment gateways, courier providers, or third-party services. We are not responsible for external platform policies or operational disruptions.

11. Account Suspension & Termination

We reserve the right to suspend or terminate accounts involved in fraudulent activities, policy abuse, payment disputes, or misuse of website services.

12. Governing Law & Jurisdiction

• These Terms shall be governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of competent courts located in Dehradun, Uttarakhand.

13. Privacy & Data Protection

We are committed to the responsible handling of customer information in accordance with applicable Indian privacy and data protection laws. Please review our Privacy Policy for detailed information regarding data collection and usage practices.