Frequently Asked Questions (FAQ) – Kathait Gold
Welcome to the Kathait Gold FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and policies. If your query is not listed, feel free to contact us at info@kathaitgold.com
1. About Kathait Gold
Q: What is Kathait Gold?
A: Kathait Gold is a trusted FMCG brand from Upfront Enterprise, based in Dehradun, Uttarakhand. We specialize in Pure flour, aromatic Spices, Cold-pressed oils, and FMCG products, ensuring quality, purity, and authenticity.
Q: Are your products natural and safe?
A: Yes ✅. All our products are 100% natural, free from adulteration, and packed under strict quality control. We comply with FSSAI regulations and Indian food safety laws.
2. Orders & Payments
Q: How can I place an order?
A: Orders can be placed through our website www.kathaitgold.com or www.upfrontstore.in and authorized marketplaces.
Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available). Payments are processed securely via trusted gateways.
3. Shipping & Delivery
Q: Do you ship across India?
A: Yes, we ship across India via reliable courier partners. International shipping may be available on request.
Q: How long does delivery take?
A: Delivery timelines:
Metro Cities: 3–5 business days
Tier-2 & Tier-3 Cities: 5–7 business days
Remote/Rural Areas: 7–10 business days
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking ID via email/SMS, which can be used to track your package online.
4. Returns, Refunds & Cancellations
Q: Can I return food products?
A: Due to hygiene and food safety, food products (flour, spices, oils) are non-returnable once opened. Returns are accepted only if the product is damaged, defective, or incorrect.
Q: What about non-food items like cosmetics or FMCG products?
A: These can be returned if unused, unopened, and reported within 7 days of delivery.
Q: How long does it take to get a refund?
A: Refunds are processed within 7–10 business days after return approval.
Q: Can I cancel my order?
A: Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.
5. Products & Safety
Q: Do your oils and spices have preservatives?
A: No ❌. Our products are 100% natural, free from preservatives, chemicals, or artificial colors.
Q: Are your oils cold-pressed?
We use advanced screw press cold-pressed methods to extract our oils, preserving their natural nutrition, authentic aroma, and rich flavor without heat or chemicals
Q: Are your products suitable for vegetarians?
A: Yes ✅. Kathait Gold products are 100% vegetarian and comply with Indian food safety laws.
6. Customer Support
Q: How can I contact customer care?
A: You can reach us via:
Email: info@kathaitgold.com
Phone: +91 135 4511541
Contact Form: Available on our website
Q: What are your support timings?
A: Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays).
7. Legal & Policies
Q: Where can I read your policies?
A: You can find our policies in the footer of our website:
8. Wholesale & Business Inquiries
Q: Do you offer bulk/wholesale supply?
A: Yes ✅. For wholesale, bulk, or distributor inquiries, contact us at balbir@kathaitgold.com.
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