Return & Refund Policy
We are committed to delivering fresh, premium-quality natural food products with complete transparency, customer protection, and food safety compliance.
Non-Returnable Food Products
Due to hygiene regulations, food safety requirements, and FSSAI compliance standards, all consumable food products sold by Kaithait Gold are generally non-returnable once delivered in proper condition.
- Cold Pressed Oils
- Whole Wheat Atta
- Mandua & Millet Flours
- Ground Spices
- Perishable Grocery Products
Eligible Conditions for Replacement or Refund
Customers may request a replacement or refund under the following circumstances:
- Damaged packaging or leakage
- Broken seals or tampered products
- Incorrect item received
- Missing products from package
- Expired product delivered
How to Raise a Claim
Claims must be submitted within 48 hours of delivery.
-
Take clear photographs or unboxing videos showing:
- Shipping label
- Outer package
- Damaged or incorrect item
- Email our support team at: info@kathaitgold.com
-
Include:
- Order number
- Phone number
- Description of issue
Our quality assurance team typically reviews requests within 24–48 business hours.
Cancellation Policy
Orders may only be cancelled before dispatch from our Dehradun facility.
- Pre-dispatch cancellations: Eligible for full refund.
- Post-dispatch cancellations: Orders already shipped cannot be cancelled.
- Refused deliveries: Shipping charges may be deducted from refunds where applicable.
Refund Processing Timelines
- Prepaid Orders: Refunds generally processed within 5–7 business days.
- COD Orders: Bank transfer or UPI settlement may be requested.
Jurisdiction & Legal Compliance
This policy is governed by applicable Indian laws. Any disputes arising from purchases, refunds, or replacements shall fall under the jurisdiction of courts located in Dehradun, Uttarakhand.
Frequently Asked Questions
Can opened food products be returned?
No. Opened consumable products cannot be returned due to hygiene and safety regulations.
What if my oil bottle arrives leaking?
Please contact our support team within 48 hours with photographs or unboxing videos.
How long does refund processing take?
Approved refunds generally reflect within 5–7 business days depending on banking systems.
Contact Information
Upper Nathanpur, Dehradun,
Uttarakhand 248014, India
Nathuawala, Dehradun, Chaktonwala Grant,
Uttarakhand 248008, India
🧾 GSTIN: 05AKJPK8349P4ZB