Shipping & Delivery Policy | Kathait Gold Official Delivery Information

Shipping & Delivery Policy – Kathait Gold

Fast, Reliable & Secure Delivery Across India

At Kathait Gold, a trusted brand of Upfront Enterprise, we are committed to delivering fresh, hygienically packed, and high-quality food products safely across India. This Shipping & Delivery Policy explains our order processing timelines, delivery methods, shipping charges, tracking system, and customer support process.

We aim to provide a smooth and transparent delivery experience for all orders placed through our website and sales channels.

1. Serviceable Locations

Kathait Gold currently offers delivery services across India through reliable courier and logistics partners.

We deliver products including:

Cold Pressed Mustard Oil
Chakki Fresh Atta
Wheat Flour
Red Chilli Powder
Turmeric Powder
Coriander Powder
Other grocery and food products

International Shipping

International delivery may be available on request depending on:

Courier availability
Destination country regulations
Product restrictions
Additional shipping and customs charges

For export or international delivery inquiries, customers may contact us directly.

2. Order Processing Time

All orders are usually processed within 24–48 business hours after successful payment confirmation.

Order processing does not take place on:

Sundays
Public holidays
Emergency shutdown days

During festivals, heavy order volumes, adverse weather conditions, or operational disruptions, processing times may be extended. Customers will be informed whenever possible through email, SMS, or phone call.

3. Estimated Delivery Timeline

Estimated delivery timelines within India are as follows:

Delivery Area	Estimated Time
Metro & Tier-1 Cities	3–5 Business Days
Tier-2 & Tier-3 Cities	5–7 Business Days
Remote & Rural Areas	7–10 Business Days

Delivery timelines are approximate and may vary due to:

Courier delays
Weather conditions
Floods or natural disasters
Transportation disruptions
Government restrictions
Lockdowns
Force majeure events

Kathait Gold is not responsible for delays caused by third-party courier services or circumstances beyond operational control.

4. Shipping Charges

Free Shipping

Kathait Gold may offer Free Shipping on eligible orders above a specified cart value within India.

Standard Shipping Charges

For orders below the free shipping threshold, shipping charges will be automatically calculated and displayed during checkout.

International Shipping Charges

International shipping charges are calculated separately based on:

Country of destination
Package weight and dimensions
Shipping method selected
Customs and import duties

Customers are responsible for any customs duties or import taxes applicable in their country.

5. Order Tracking

Once your order has been dispatched, you will receive:

Tracking ID / AWB Number
Courier partner details
Tracking link through SMS or email

Customers can track their shipments through:

The courier partner’s official website
Kathait Gold website tracking system (if enabled)

6. Failed Delivery or Undelivered Orders

Delivery attempts may fail due to reasons such as:

Incorrect shipping address
Incomplete contact information
Recipient unavailable
Refusal to accept the package
Multiple failed delivery attempts

In such cases:

The shipment may be returned to our warehouse
Re-dispatch may be arranged after verification
Additional shipping charges may apply for re-delivery

Customers are requested to provide accurate address and contact details while placing orders.

7. Damaged, Missing, or Incorrect Products

If you receive a package that is:

Damaged
Tampered
Missing items
Incorrect product delivered

Please report the issue within 48 hours of delivery by contacting us at:

Email: info@kathaitgold.com

Please include:

Order number
Photos/videos of the package
Description of the issue

After verification, replacement or refund requests will be processed according to our Refund & Returns Policy.

8. Force Majeure

Kathait Gold shall not be held liable for delays or delivery failures caused by circumstances beyond reasonable control, including but not limited to: