Shipping & Delivery Policy | Kathait Gold

1. Serviceable Delivery Locations

We currently offer delivery to serviceable locations within India through our logistics and courier network.

Delivery availability may depend on the destination PIN code, courier coverage, shipment characteristics and operational conditions.

2. Order Processing and Dispatch

Orders are generally processed and prepared for dispatch within 24–48 business hours after successful order confirmation.

Processing time is separate from the courier delivery period. An order is considered dispatched when it has been handed over to the applicable logistics partner and tracking information becomes available, where provided.

Processing may take longer during

• National or state holidays.
• High-demand or promotional periods.
• Severe weather or transport disruptions.
• Courier or logistics network interruptions.
• Other circumstances affecting normal operations.

3. Estimated Delivery Timeline

The following are general delivery estimates after dispatch. They are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, where any, are displayed during the ordering or checkout process before the order is completed.

• Promotional or eligible orders may qualify for free or reduced shipping.
• Shipping charges may depend on destination, shipment weight, order value and applicable delivery conditions.
• Any applicable charges should be reviewed before completing the purchase.

5. Packaging and Shipment Handling

Products are packed using packaging and handling procedures intended to protect product integrity during normal transportation.

• Products are sealed and packed according to the applicable product and packaging requirements.
• Liquid products receive appropriate handling intended to reduce the risk of leakage during transit.
• Flour, spices and other dry products are packed to support safe handling and transportation.
• Additional protective material may be used where appropriate for the shipment.

Customers should inspect the outer package and product condition at delivery and contact us promptly if there is visible damage, leakage or tampering.

6. Order Tracking

After dispatch, tracking information may be provided through the communication method available for the order, such as email, SMS, WhatsApp or the relevant order account.

Tracking updates are generated by the applicable logistics provider and may not update immediately after dispatch.

Tracking Information May Include

• Tracking or AWB number.
• Courier or logistics partner.
• Shipment status.
• Estimated delivery information, where available.

7. Failed Delivery and Return to Origin

A shipment may be returned to origin if delivery cannot be completed after the applicable delivery attempts or because of circumstances such as:

• Incorrect or incomplete delivery information.
• Recipient unavailable after delivery attempts.
• Recipient refusal or failure to accept the shipment.
• PIN-code or courier service limitations.
• Other circumstances preventing successful delivery.

If re-dispatch is requested after a shipment is returned to origin, any applicable additional shipping cost will be communicated to the customer before re-dispatch.

8. Damaged, Leaking, Missing or Incorrect Orders

If an order arrives damaged, leaking, incomplete or contains an incorrect product, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

The 48-hour period is intended to facilitate prompt verification of delivery-related issues and does not by itself remove any consumer right or remedy available under applicable law.

Please Provide

1. Order number.
2. Clear photographs of the delivered package.
3. Photographs of the product and any damage or leakage.
4. Photographs of the outer packaging and shipping label.
5. A brief description of the issue.

For complete information about eligible product returns, replacements and refunds, please refer to our Return & Refund Policy .

9. Courier and Logistics Partners

Orders may be fulfilled through suitable courier, logistics or postal partners based on destination, service availability, shipment characteristics and operational requirements.

The logistics partner used for a particular order may vary. The applicable courier information, where available, may be provided with the shipment tracking details.

10. Delivery Delays Beyond Reasonable Control

Delivery or processing may be delayed by circumstances outside our reasonable operational control, including:

• Severe weather and natural events.
• Transport or logistics disruptions.
• Government restrictions or emergency measures.
• Strikes, network interruptions or other logistics disruptions.
• Unexpected regional or national events.

We will make reasonable efforts to support customers when significant delivery delays occur.

11. Consumer Rights and Applicable Law

This Shipping & Delivery Policy operates subject to applicable Indian consumer-protection, e-commerce, food-safety and other applicable laws and regulations.

Nothing in this policy is intended to exclude, restrict or reduce a consumer right or statutory remedy that cannot lawfully be excluded or restricted.

For e-commerce transactions, applicable requirements may include the Consumer Protection (E-Commerce) Rules, 2020 and other applicable legal requirements.

12. Shipping Support Contact

For delivery status, damaged shipment, incorrect order, tracking or shipping-related assistance, please contact Upfront Enterprise using the official details below.