At Kathait Gold and Hilvera (brands by Upfront Enterprise), we are committed to delivering 100% natural, preservative-free kitchen essentials directly to your doorstep. We ensure premium quality through reliable logistics, secure packaging, and transparent customer support.
1. Serviceable Locations
We currently deliver across most serviceable locations in India through trusted logistics and courier partners. International shipping may be available for select destinations depending on courier feasibility and import regulations.
Product Categories Covered
We safely deliver our complete 100% natural product range:
- Premium Flours: Whole Wheat Atta, Mandua Flour
- Cold Pressed Oils: Kacchi Ghani Black Mustard Oil, Cold Pressed Yellow Mustard Oil, Cold Pressed Sesame Oil
- Authentic Ground Spices: Turmeric Powder, Red Chilli Powder, Coriander Powder
2. Order Processing Timeline
Orders are generally processed and dispatched from our facility within 24–48 business hours after successful order confirmation.
Order processing may be temporarily delayed during:
- National or state holidays
- Extreme weather conditions
- Unexpected logistics or transport disruptions
- High seasonal demand periods
3. Estimated Delivery Schedule
Estimated delivery timelines after dispatch from our Dehradun, Uttarakhand facility:
| Delivery Region | Estimated Delivery Time |
|---|---|
| Metro & Tier-1 Cities | 3–5 Business Days |
| Tier-2 & Tier-3 Cities | 5–7 Business Days |
| Remote Locations | 7–10 Business Days |
Note: Delivery timelines are estimated and may vary depending on courier operations and local conditions.
4. Shipping Charges
- Free shipping may be available on eligible or promotional orders.
- Standard shipping charges for smaller orders are calculated automatically during checkout based on weight and destination.
- International orders may attract additional duties or customs charges depending on the destination country’s regulations.
5. Secure Packaging Standards
All products are packed using hygienic, food-safe packaging materials designed to maintain freshness, product integrity, and transit safety.
- Tamper-resistant packaging standards for all grocery items
- Specialized leak-protected packaging for Cold Pressed Oils
- Freshness-focused sealing methods for Premium Flours and Spices
- Secure handling and padding during dispatch
6. Real-Time Order Tracking
Once your order leaves our facility, you will receive shipping notifications containing:
- Tracking ID / AWB Number
- Courier partner details
- Estimated delivery updates via SMS and email
7. Failed Deliveries & RTO (Return to Origin)
Orders may be returned to our facility if:
- Incorrect or incomplete shipping information is provided
- The customer is unavailable after multiple delivery attempts
- Specific courier service limitations occur in the area
Additional shipping charges may apply for re-dispatch requests.
8. Damaged or Incorrect Orders
If your shipment arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery.
Please share the following details for swift resolution:
- Order number
- Clear product images
- Photos of the outer and inner packaging
- A short description of the issue
9. Courier & Logistics Partners
We work exclusively with highly reliable courier partners to ensure safe nationwide delivery.
10. Force Majeure
Upfront Enterprise shall not be held responsible for delays caused by natural disasters, transport disruptions, government restrictions, strikes, severe weather conditions, or circumstances beyond our operational control.