Terms & Conditions – Kathait Gold

Effective Date: 21/08/2025
Last Updated: 21/08/2025

Welcome to Kathait Gold (a brand of Upfront Enterprise). By accessing or using our website www.kathaitgold.com, purchasing our products, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

• Kathait Gold is owned and operated by Upfront Enterprise, registered in Dehradun, Uttarakhand, India.
• These Terms govern your use of our website, products, and services.
• If you do not agree with these Terms, please do not use our website or services.

2. Products & Services

• We offer flour, spices, cold-pressed edible oils, cosmetics, and FMCG products.
• Product images are for representation only; actual product packaging may differ.
• Prices are subject to change without prior notice.

3. Orders & Payments

• Orders are accepted through our official website and authorized marketplaces.
• Payments must be made via secure methods (UPI, credit/debit cards, net banking, wallets, etc.).
• Kathait Gold does not store your payment details; transactions are processed by secure third-party gateways.

4. Shipping & Delivery

• We deliver across India (and internationally where applicable).
• Delivery timelines may vary depending on location and courier services.
• Any delays due to unforeseen circumstances (natural calamities, strikes, logistics issues) are beyond our control.

5. Returns, Refunds & Cancellations

• Food Products: Due to hygiene and safety, returns are not accepted unless the product is damaged, defective, or incorrect.
• Non-Food FMCG/Cosmetics: Returns accepted only if unused, unopened, and reported within 7 days of delivery.
• Refunds are processed within 7–10 working days after inspection/approval.
• Cancellation requests must be raised before dispatch.

6. User Responsibilities

• You agree to provide accurate personal and payment details.
• You will not misuse our website for fraudulent activities, spamming, or illegal purposes.
• You are responsible for maintaining the confidentiality of your account.

7. Intellectual Property

• All trademarks, logos, product designs, packaging, and website content are the property of Upfront Enterprise (Kathait Gold).
• Unauthorized copying, reproduction, or resale of products/content is strictly prohibited.

8. Limitation of Liability

• Kathait Gold is not responsible for indirect, incidental, or consequential damages arising from the use of our products/services.
• We ensure strict quality standards; however, we disclaim liability for allergic reactions or misuse of products.

9. Compliance with Laws

• Our operations comply with Indian laws including the Consumer Protection Act 2019, Legal Metrology Act 2009, Food Safety & Standards Act (FSSAI), and Digital Personal Data Protection Act 2023.
• International users must ensure compliance with their local laws.

10. Third-Party Links

• Our website may contain links to third-party websites. We are not responsible for their content, services, or practices.

11. Termination of Service

• We reserve the right to suspend or terminate accounts if we suspect fraud, abuse, or violation of these Terms.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of Dehradun courts, Uttarakhand, India.

13. Contact Us

For any queries related to these Terms & Conditions, contact:

Upfront Enterprise (Kathait Gold)

• Office: 58, Jagriti Vihar, Ring Road, Nathanpur, Dehradun – 248014, Uttarakhand, India
• Factory: Shri Krishna Vihar, Gujronwala, Ward No. 100, Nathuwawala, Dehradun – 248008, Uttarakhand, India
• Email: info@kathaitgold.com |
• Phone: +91 135 4511541 or +91 9389923509

At Upfront Store, we prioritize your privacy and are committed to protecting your personal information by securely collecting, using, and storing it in accordance with applicable laws and regulations.”